Terms & Conditions

Effective Date: July 13, 2026

Welcome to Grooso Fresh. These Terms & Conditions govern your access to and use of our website, mobile application, and services. By using Grooso Fresh, you agree to be bound by these Terms & Conditions. If you do not agree, please refrain from using our services.

1. Eligibility

By using Grooso Fresh, you confirm that you are legally capable of entering into a binding agreement under applicable laws.

2. Account Registration

To access certain services, you may be required to create an account. You agree to:

- Provide accurate and complete information.

- Keep your login credentials secure.

- Notify us immediately of any unauthorized access to your account.

- Be responsible for all activities carried out through your account.

3. Products and Availability

Grooso Fresh offers fresh produce, natural food products, groceries, and related items.

- Product availability may vary by location.

- Certain seasonal products may be available only for limited periods.

- Images are for illustration purposes and actual products may vary slightly due to the natural characteristics of fresh produce.

4. Pricing

- All prices are displayed in Indian Rupees (INR).

- Prices may change without prior notice.

- Promotional offers and discounts are subject to specific terms and availability.

- While we strive for accuracy, pricing errors may occasionally occur. If an error is identified, we reserve the right to cancel or modify the affected order after informing the customer.

5. Orders

We reserve the right to:

- Accept or reject any order.

- Limit purchase quantities.

- Cancel orders due to stock unavailability, pricing errors, suspected fraud, payment issues, or other operational reasons.

If a prepaid order is cancelled by Grooso Fresh, any eligible refund will be processed in accordance with our Return & Refund Policy.

6. Delivery

Delivery times provided are estimates and may vary due to factors beyond our control, including weather conditions, traffic, supplier delays, or unforeseen operational issues.

Customers are responsible for providing accurate delivery details. Grooso Fresh is not responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

7. Returns and Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy. Customers are encouraged to review that policy before placing an order.

8. User Responsibilities

You agree not to:

- Use our services for unlawful purposes.

- Interfere with the operation or security of our platform.

- Upload malicious software or harmful content.

- Attempt unauthorized access to our systems.

- Misuse promotional offers or referral programs.

9. Intellectual Property

All content on Grooso Fresh, including logos, trademarks, graphics, images, text, product descriptions, designs, software, and other materials, is owned by or licensed to Grooso Fresh and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any content without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Grooso Fresh shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services.

Our total liability, if any, shall not exceed the value of the product(s) purchased in the relevant order.

11. Third-Party Services

Our platform may integrate with or link to third-party services, including payment providers and logistics partners. Their services are governed by their own terms and privacy policies.

12. Privacy

Your use of Grooso Fresh is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Changes to These Terms

We may update these Terms & Conditions from time to time. Updated versions become effective once published on our website or application. Continued use of our services after such updates constitutes acceptance of the revised Terms.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts where Grooso Fresh operates, unless otherwise required by applicable law.

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact Grooso Fresh through our official customer support channels available on our website or mobile application.

---

By accessing or using Grooso Fresh, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

---

Contact Information

For any queries, complaints, or legal notices, please contact:

Grooso India

Email: groosoindia@gmail.com

Phone: +91 9059936447

Grievance Officer: Mazahar Ahmed

Address: [Insert your registered business address]