Return & Refund Policy

Effective Date: July 13, 2026

At Grooso Fresh, we are committed to delivering fresh, high-quality products. If you experience an issue with your order, we're here to help.

1. Fresh Produce

Fresh fruits, vegetables, herbs, eggs, and other perishable products are carefully inspected before dispatch.

If you receive an item that is:

- Damaged

- Rotten or spoiled

- Incorrect

- Missing from your order

- Significantly different from what was ordered

Please report the issue within 24 hours of delivery with clear photos or videos for verification.

After verification, we may offer:

- A replacement (where available), or

- A full or partial refund, as appropriate.

2. Non-Perishable Products

Products such as wood-pressed oils, honey, dry seafood, and other packaged items may be eligible for return if they are:

- Delivered damaged

- Defective

- Expired

- Incorrectly supplied

- Unopened and in their original condition (unless defective)

Requests should be made within 1** days** of delivery.

3. Products Not Eligible for Return

The following items are generally not eligible for return unless they are damaged, defective, expired, or incorrectly delivered:

- Fresh fruits and vegetables

- Fresh herbs

- Country eggs

- Opened food products

- Products that have been consumed or partially used

- Items damaged after delivery due to improper storage or handling by the customer

4. Refund Process

Once your request has been reviewed and approved:

- Refunds will be processed to the original payment method whenever possible.

- Cash on Delivery (COD) refunds may be processed through bank transfer or another suitable method.

- Refund processing times may vary depending on your payment provider but are generally completed within 5–10 business days after approval.

5. Replacement Policy

Where stock is available, eligible products may be replaced instead of refunded. If a replacement is unavailable, an appropriate refund will be issued.

6. Order Cancellation

Before Dispatch

Orders may be cancelled before they are dispatched. Any eligible prepaid amount will be refunded.

After Dispatch

Orders that have already been dispatched may not be cancelled. Perishable products cannot usually be cancelled once they are out for delivery.

7. Failed Deliveries

If delivery cannot be completed because:

- the provided address is incorrect,

- the customer is unavailable,

- or the order is refused without a valid reason,

refunds may not be available for perishable products. Any applicable refund for non-perishable items will be assessed after deducting delivery or handling charges, where applicable.

8. How to Request a Return or Refund

To request a return, replacement, or refund:

- Contact Grooso Fresh Customer Support.

- Provide your order number.

- Share clear photos or videos of the issue, where applicable.

- Our team will review your request and respond as quickly as possible.

9. Our Commitment

Customer satisfaction is important to us. We evaluate every request fairly and aim to resolve genuine issues promptly while maintaining the quality and freshness standards that Grooso Fresh is known for.

Thank you for choosing Grooso.

7. Contact & Grievance Redressal

If you have any issues regarding returns or refunds, please contact:

Email: groosoindia@gmail.com

Phone: +91 9059936447

Grievance Officer: Mazahar Ahmed

Response Time: Within 48 hours of complaint receipt

We appreciate your trust in Grooso. Our policies are designed to be fair, transparent, and customer-friendly, while maintaining platform integrity.