Privacy Policy

Effective Date: July 13, 2026

Welcome to Grooso Fresh. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile application, and related services.

1. Information We Collect

We may collect the following information:

- Name

- Mobile number

- Email address

- Delivery and billing address

- Payment-related information (processed securely through our payment partners)

- Order history

- Account information

- Device information (such as browser type, IP address, and device identifiers)

- Location information (only with your permission)

- Customer support communications

2. How We Use Your Information

We use your information to:

- Process and deliver your orders

- Manage your account

- Provide customer support

- Send order confirmations and delivery updates

- Improve our products and services

- Personalize your shopping experience

- Prevent fraud and unauthorized activities

- Comply with legal obligations

- Send promotional offers and updates (you may opt out at any time)

3. Sharing of Information

We do not sell your personal information.

We may share your information only with:

- Delivery partners

- Payment gateway providers

- Technology and hosting service providers

- Customer support partners

- Government or legal authorities when required by applicable law

All partners are expected to handle your information responsibly and securely.

4. Payment Security

Payments are processed through trusted third-party payment providers. Grooso Fresh does not store your complete debit card, credit card, or banking credentials on its servers.

5. Cookies and Similar Technologies

We may use cookies and similar technologies to:

- Keep you signed in

- Remember your preferences

- Improve website performance

- Analyze website usage

- Enhance your shopping experience

You can control cookies through your browser settings.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your personal information from unauthorized access, misuse, alteration, or disclosure. While we strive to protect your data, no method of transmission or storage is completely secure.

7. Your Rights

Depending on applicable laws, you may have the right to:

- Access your personal information

- Correct inaccurate information

- Request deletion of your data

- Update your account details

- Withdraw consent where applicable

- Opt out of promotional communications

Requests may be subject to legal or operational requirements.

8. Data Retention

We retain your information only for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce our agreements.

9. Children's Privacy

Our services are not intended for children under the age required by applicable law to create an account independently. We do not knowingly collect personal information from children.

10. Third-Party Links

Our website or application may contain links to third-party websites or services. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will become effective once published on this page. We encourage users to review this policy periodically.

By using Grooso Fresh, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

For any queries or feedback regarding this Privacy Policy, please contact:

Grooso India

Email: groosoindia@gmail.com

Phone: +91 9059936447

Website: www.grooso.com